Refund policy
Last updated October 9, 2026
If your first order isn't for you, we refund your first order. If something arrives damaged or wrong, we replace it.
Contents
The 30-night guarantee
- It covers your first order.
- Email hello@nuitae.com within 45 days of your order date and we'll refund that order.
- You don't need to send anything back.
- It's one refund per customer.
Damaged or wrong items
If something arrives damaged, or we sent the wrong item, email hello@nuitae.com with a photo within 14 days of delivery. We'll send a replacement at no cost.
Returns
Opened products can't be returned. If you have a question about an unopened order, email hello@nuitae.com.
Subscriptions
To stop future renewals, skip, pause or cancel before your next billing date. Our Subscription terms explain how.
How refunds are paid
Refunds go back to the payment method you used. Your bank may take a few business days to show it.
Contact us
Email hello@nuitae.com. A real person replies within one business day.